Short answer

Onalaja describes its products as womenswear with demi-couture elements. Its official FAQ and shipping-and-returns page say items are handmade to order and final sale, so sizing and order details need confirmation before payment.

Made to order changes the cancellation decision

Handmade does not mean ready to ship. Confirm colour, size, alteration details, and expected production status before ordering; changes may be limited once work begins.

Check UK dispatch and cross-border costs separately

The official page identifies UK dispatch. International customers should check destination taxes, tracking, and a return route rather than treating the item price as the full cost.

Limitations and poor-fit cases

  • The official pages identify final sale; do not apply a typical ready-to-wear return expectation to this order.

  • A designer size chart is not a promise of personal fit; ask the merchant before ordering if you are between sizes.

Check before payment

  • Confirm that the product or service fits your actual use case.

  • Check region, size, delivery, or account terms on the product and checkout pages.

  • Save the order confirmation, relevant policy page, and any necessary click record.

Policy checked: 2026-08-19. Merchant and platform terms can change; verify them again before payment.